Terms & Conditions

At Roundabout Circus, we believe in being clear, fair and transparent. By enrolling in a class, program or event, you agree to the following terms and conditions.

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Where the student is under 18, a parent or legal guardian must accept these terms on their behalf.

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 WHAT TO WEAR AND BRING

• All students should wear comfortable clothing you can move freely in - pants and a t-shirt work well. 

• For aerial classes we recommend the following to reduce injury and discomfort: Leggings, tracksuits or pants that go below the knee, shirts that cover your back, armpits and waist. A leotard is recommended for advanced aerial. No loose clothing, jeans, or clothing with zippers is allowed on aerial fabrics.

• Remove all jewellery before class, particularly rings and dangly pieces.

• Hair longer than shoulder length must be tied up.

• No shoes on the mats. Shoes are required for stilt walking and fire spinning

• Bring a water bottle — tap water is available for refills.

• No food to be consumed during class times. Strictly no chewing gum

• Students advised not to bring valuables to class. All personal items are to be left in the waiting area cubbys. Any lost property is donated to charity at the end of term. 

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ARRIVAL AND PICKUP

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• Please ensure students arrive on time for class starting and check in at the reception kiosk on arrival 

•  Students must wait in reception area until class begins and only enter the training area when invited by a coach

• Participation in the warm-up is required for safety (important for injury prevention). 

• Students under 12 must be dropped off and collected by a parent or authorised guardian unless prior arrangements have been made with the office. 

• No supervision is provided for students arriving early.

• Classes finish as scheduled. Please be punctual for pick up of children

• Students should wait inside until collected and young children must be escorted to and from vehicles. 

• Drive slowly and walk carefully through the carpark and supervise children at all times

• If there is a change in pick up arrangements for a child, such as a non-family member please inform us.

• If you are running late, please call 02 43117133

• Duty of care begins at the scheduled class start time and ends at the conclusion of the class.

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STAYING TO WATCH

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• Parents and family are welcome to stay and watch but are not required to do so. If you drop off young children for classes, please ensure your contact details are current and you remain reachable.

• Viewing area for non-participants is from the reception area only. 

• Parents and siblings must remain out of the training space and not touch equipment. 

• For Cirque Possible and Preschool Classes: Parents and support workers may assist students in the training space. Anyone joining the class for support must remove their shoes and follow the trainers instructions. 

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OUR CORE PROGRAMS

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We offer circus classes and programs for children, teens and adults, running from February to December in line with NSW school term dates. Classes are not held on public holidays or during school holiday breaks. We operate our core program for 40 weeks per year.

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Members are automatically enrolled on an ongoing basis  with no need to re-register each term. At the end of the annual program, students must re-enrol for the new year due to schedule and program changes.. We will notify you by email at least 5 days before each payment is processed, giving you time to make changes if needed.

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Some programs have minimum age or experience requirements, listed in the Portal at the time of booking. Any class listed as intermediate or above may be subject to pre-requisite skills for enrollment or make-ups. We reserve the right to place students in the most suitable class for their age and ability, and to update our program offerings from time to time.

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Holiday Programs run each school holiday period and are separate to annual membership. Eligibility and pricing are listed at the time of booking.

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MEMBERSHIP & FEES

Fees are calculated across approximately 40 teaching weeks and divided into 11 equal monthly payments from February to December. Fees remain consistent during months with school holiday periods.

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• Charged monthly in advance via direct debit (standard payment method) on the 1st of each month, or the next business day

• You will be notified 5 days before each payment

• Statements are available in the iClassPro Customer Portal

• We have a minimum 3 month enrollment period with 100% smiles guarantee (See below)

 

Multi-class discounts (per student):

• 2nd class — 15% off

• 3rd class — 30% off

• 4th class and above — 45% off

• Discounts apply to the lower-priced class

• Family discount: 10% off for the second family member enrolled in membership.

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PAYMENT PROCESSING FEES

Bank account direct debit is fee-free. Card payments incur a small processing fee charged by our secure payment provider — not retained by Roundabout Circus.

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• Visa or Mastercard — $0.33 + 1.87%

• AMEX — $0.33 + 3.85%

• Failed payment — $5.50 per rejected transaction. Added to your account manually.

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LATE & OUTSTANDING PAYMENTS

• Accounts overdue by 14 days incur a $10 late fee per student, per month

• Students with overdue balances may be suspended from classes, private lessons or performances until fees are cleared

• All outstanding balances must be cleared before cancellation is finalised

• We reserve the right to refer unpaid accounts to a debt recovery process if necessary

 

If you are experiencing financial difficulties, please contact us at admin@roundaboutcircus.com — we are here to help.

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SHOWCASE & EXTRA FEES

Our Annual student Showcase is in September. An annual Showcase fee is charged in August, covering costume hire and your class group photo. This fee is subject to change. If the student does not wish to participate in the performance then they must notify by email by the end of July

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MAKE-UP CLASSES

Active Members may access unlimited make-up classes, subject to class availability and financial accounts being up to date. Make-up tokens are valid for six months from the date of issue. Make-up tokens are issued automatically when 2 hours notice is given via customer portal, prior to student absence. Make-up tokens can be used on any class of equal value or open training. They cannot be used for holiday programs. 

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PAUSING YOUR MEMBERSHIP

Membership can be paused for a maximum of two months per calendar year. A minimum of 14 days' written notice is required and your financial account must be up to date. For shorter absences, make-up tokens are valid for up to six months and remain valid while membership is active. 

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CANCELLATION & WITHDRAWAL

Membership requires a minimum three-month commitment. To cancel, you must submit a written request by email to admin@roundaboutcircus.com or submit a drop notice via customer portal. Cancellations cannot be accepted by phone or in person and cannot be backdated. Notice takes effect from the date of approval. All outstanding fees must be cleared before cancellation is finalised. Any make-up tokens are expired once membership is cancelled.

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100% SMILES GUARANTEE

If within 14 days of your first class you decide that circus isn't the right fit, we will refund the remaining portion of your first month's membership and cancel your enrollment - no further commitment required.

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REFUNDS

Outside of the 100% smiles guarantee, refunds are generally not provided for:

• Change of mind

• Missed classes

• Unused casual classes, punch passes or discovery passes

• Holiday programs

• Showcase or costume fees

• Private lessons cancelled without sufficient notice

• Voluntary withdrawal

 

Where a student cannot continue due to significant injury, illness or serious family circumstances, a refund request may be considered at our discretion. Please email us as soon as possible at admin@roundaboutcircus.com 

 

Nothing in this policy limits your rights under the Australian Consumer Law.

 

DISCOVERY PASS

A short-term introduction package for new students only.

• One pass per person.

• Kids and teens: valid for two weeks; Adults: valid for four weeks from purchase date.

• Sessions must be booked in advance, subject to availability.

• Non-refundable once commenced.

• Missed classes cannot be refunded or transferred.

• Some specialty or invite-only programs may be excluded.

 

CASUAL CLASSES & PUNCH PASSES

• Must be booked in advance, subject to availability. You can redeem these through your customer portal account.

• Valid for the stated period at time of purchase

• Non-refundable and non-transferable

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HOLIDAY PROGRAMS

No refunds for cancellations or illness. In exceptional circumstances, a credit may be considered with advance notice. Date transfers within the same holiday period can be made via the customer portal at no cost. Transfers to a future holiday period may incur a $10 booking fee per family.

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FINANCIAL HARDSHIP & SUPPORT

 

CIRCUS FUND OF POSSIBILITIES

Families experiencing financial hardship may apply for a partial fee subsidy. Applications are assessed confidentially and subject to available funding.  Please email us as soon as possible at admin@roundaboutcircus.com 

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NDIS 

We support students using NDIS funding. Invoices and documentation can be provided on request. It is the responsibility of the participant or plan manager to ensure claims align with their plan.

 

VOLUNTEER DISCOUNTS

Approved regular volunteers may be eligible for discounted class fees at Roundabout Circus’ discretion. Contact us if you are interested in volunteering and learning more. 

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HEALTH, SAFETY & ASSUMPTION OF RISK

Circus is a physical activity and carries some inherent risk. By enrolling, you acknowledge this and agree that:

• Students must follow all coach instructions and studio guidelines

• Relevant medical conditions, injuries or limitations must be disclosed at enrolment and updated as needed

• Trainers may modify activities to ensure safety

• We reserve the right to refuse or suspend participation where safety may be compromised

This acknowledgement does not limit any rights you hold under Australian Consumer Law.

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LIMITATION OF LIABILITY

To the extent permitted by law, Roundabout Circus's liability for any loss, damage or injury is limited to the re-supply of the relevant service or a refund of fees paid. We are not liable for indirect or consequential loss.

Nothing here excludes any right or remedy available under the Australian Consumer Law.

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CHANES TO THESE TERMS

We may update these terms from time to time. Where changes are material, we will notify you by email or through the Portal before they take effect. Continued enrolment after that date means you accept the updated terms.

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PRIVACY

We respect your privacy and comply with the Privacy Act 1988 and the Australian Privacy Principles. We collect only what is needed to manage your enrollment and deliver our programs safely. We do not sell your personal information. You may opt out of marketing communications at any time and request access to or correction of your information by contacting us in writing.

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Full details of how we collect, use and protect your information are available at https://www.roundaboutcircus.com/our-policies/privacypolicy

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CONTACT & COMPLAINTS

Email — admin@roundaboutcircus.com
Phone — 02 4311 7133

 

If a matter cannot be resolved with us directly, you may contact NSW Fair Trading or the Office of the Australian Information Commissioner.