MEMBERSHIP, PRIVACY, AND POLICIES

By enrolling in a class, program or event, you agree to the policies below.

​

​​​​​​​​PROGRAMS AND FEES POLICY

​

Membership structure

Membership fees are calculated across approximately 40 teaching weeks per year and divided into 11 equal monthly payments (February to December). This spreads the cost evenly across the year, including school holiday periods.

​​

• Fees are charged monthly in advance

• Direct debit is processed on the first day of each month, or the next business day if it falls on a weekend or public holiday

• Fees remain consistent during school holiday periods

• Members may access unlimited make-up classes, subject to availability and accounts being up to date

• Make-up tokens expire six months from issue

​​

Membership inclusions

​

Membership includes:

• 40 teaching weeks per year

• Annual student registration and accident insurance

• Performance opportunities during the year

• Unlimited make-up tokens valid for six months, subject to availability

• 20% discount on holiday programs

• 5% per cent discount in the circus shop

• Access to member events and community activities

• Monthly member newsletter

 

Membership inclusions may be updated from time to time.

​

Direct debit and processing fees

There is no set-up fee for direct debit.

​

• Bank account payments – no processing fee

• Visa or Mastercard – $0.33 plus 1.87%

• AMEX – $0.33 plus 3.85%

• Failed payment fee – $5.50 per rejected transaction

 

Processing fees are charged by the secure payment provider at the time of transaction and are not retained by Roundabout Circus.

​

Fees are applied through the payment portal and may not appear as separate line

Items on your customer account.

​

Bank account direct debit is available as a fee-free option.

 

Late payments and outstanding accounts

• Accounts overdue by 14 days incur a $10 late fee per student, per month

• Students with overdue balances may be suspended from classes, private lessons or performances until accounts are up to date

• All outstanding balances must be cleared before cancellation

 

We reserve the right to refer unpaid accounts to a debt recovery process if necessary.

​

Pro-rata enrolments

If you join partway through a month:

• The first month is paid in full at enrolment

• A pro-rata adjustment is applied to the second monthly payment

 

Multi-class discounts

Discounts apply per individual student:

• 2nd class – 15% off

• 3rd class – 30% off

• 4th class and above – 45% off

• Discounts apply to the lower-priced class

​

Family discounts

A 10% discount applies to the second family member enrolled in membership. The first family member pays full price.

​

Family discounts apply to immediate family members enrolled concurrently.

​

​Casual and Punch Passes

Casual and punch passes allow students to attend classes without committing to membership.

​

• Subject to availability

• Valid for the stated period at the time of purchase

• Non-refundable and non-transferable

• Classes must be booked in advance

​

Private lessons

Private lessons must be booked and paid in advance. Cancellations with less than 24 hours' notice may incur the full lesson fee. Private lessons are subject to coach availability and approval.

 

Discovery Pass

The Discovery Pass is designed as a short-term introduction to circus. It gives new students time to explore classes before committing to membership.

​

• Available to new students only

• One Discovery Pass per person

• Starts from your purchase date

• Valid for the stated period only (two weeks for kids and teens, four weeks for adults)

• Classes must be booked in advance and are subject to availability

• Missed classes are not refundable or transferable

• Discovery Passes are non-refundable once commenced

• Some specialty or invite-only programs may be excluded

 

If we cancel a class, we will offer a make-up class or a suitable alternative where possible.​

 

CANCELLATION, WITHDRAWAL AND PAUSING POLICY

​

Minimum commitment

Membership requires a minimum enrolment period of three months. This includes at least one school holiday period and gives students time to build skills and settle into the program.

​

Cancellation requirements

• Cancellation requests must be submitted in writing via email

• Cancellations cannot be backdated

• Notice takes effect from the date received

• All outstanding fees must be paid before cancellation is finalised

 

Membership pause

Membership may be paused:

• For a maximum of two months per calendar year

• With a minimum of fourteen days' written notice

​

Pause requests must be submitted in writing to admin@roundaboutcircus.com, and accounts must be up to date. 

​

For short absences, make-up tokens are available and remain valid for up to 6 months, subject to availability.

 

Refunds and guarantee

We offer a 100% Smiles Guarantee. If, within fourteen days of your first class, you decide circus is not the right fit, we will refund the remaining portion of your first month’s membership fees and cancel your membership with no further commitment.

​

Refunds are not provided for:

• Change of mind after the fourteen-day period

• Missed classes

• Partially used Discovery Passes

• Casual classes or punch passes

• Holiday programs

• Showcase or costume fees

• Private lessons cancelled without sufficient notice

• Voluntary withdrawal outside the guarantee period

​

Nothing in this policy limits your rights under Australian Consumer Law.

 

FINANCIAL HARDSHIP AND SUPPORT

 

Circus Fund of Possibilities

We understand that circumstances change. Families experiencing financial hardship may apply for a partial subsidy through our Circus Fund of Possibilities. Applications are assessed confidentially and subject to available funding. To apply, access the form here.

 

NDIS participants

We support students who use NDIS funding. Invoices and supporting documentation can be provided on request. It is the responsibility of the participant or plan manager to ensure claims align with their plan.

 

Volunteer discounts

Approved volunteers who contribute regular time to support the studio may be eligible for discounted class fees at management's discretion.

 

HEALTH AND PARTICIPATION

Circus is physical and active, and with that comes some inherent risk.

​

• Students must follow coach instructions and the studio guidelines

• Relevant medical conditions must be disclosed at enrolment

• Coaches may modify activities to ensure safety

• We reserve the right to refuse participation where safety is compromised

 

Assistance animals

Registered assistance animals are welcome at Roundabout Circus in accordance with Australian law. Please notify us in advance so we can ensure a safe and suitable environment for all participants.

​

PRIVACY POLICY

​Roundabout Circus respects your privacy and complies with the Privacy Act 1988 and the Australian Privacy Principles.

 

Personal information we collect

We may collect information about parents, guardians and students, including:

• Name

• Date of birth

• Contact details

• Emergency contacts

• Relevant medical information

• Payment details (processed securely via third-party providers)

 

How we collect personal information

​We collect information when you:

• Enrol in classes or programs

• Contact us by phone, email or online

• Attend events

• Subscribe to communications

 

How we use personal information

​We use personal information to:

• Manage enrolments and payments

• Deliver programs safely

• Communicate updates and changes

• Meet legal and regulatory obligations

• Provide marketing communications where consent has been given

 

You may opt out of marketing communications at any time.

 

Disclosure of personal information

​We do not sell personal information. Information may be shared with:

• Payment processors

• Class management software providers

• Service providers assisting with program delivery

• Legal or regulatory authorities where required by law

 

Data security

We take reasonable steps to protect personal information through:

• Secure digital systems

• Restricted staff access

• Appropriate technical and physical safeguards

 

Access and corrections

You may request access to or correction of your personal information by contacting us in writing.

​

CONTACT AND COMPLAINTS

For policy, privacy or account enquiries:

Email – admin@roundaboutcircus.com
Phone – 02 4311 7133

 

We aim to resolve concerns quickly and fairly. If a matter cannot be resolved internally, you may seek assistance from NSW Fair Trading or the Office of the Australian Information Commissioner, where appropriate.